24.12 Approving device identity cancellations

If the credential profile used to request the device identity has the Validate Cancellation option set, you must approve the request before the device identity is canceled.

To approve a device identity cancellation request:

1. From the Device Identities category, select Confirm Cancel Device Request.

   You can also launch this workflow from the Device Identities section of the More category in the MyID Operator Client. See the Using Device Identities workflows section in the MyID Operator Client guide for details.

   

2. Search for the device identity you want to cancel:

   1. Restrict the search using the DNS Alias for the device and the Group to which the device belongs.

      Specify the Job Label if known to go straight to the correct record.

   2. Click Search.

   

3. Select the device cancellation job from the list.
4. Review the details of the cancellation, then either Approve the cancellation, or click Reject and supply a reason for not approving the cancellation.